Refund policy
Return & Refund Policy
Because every item at Saratoga Snow School is custom-made to order through our printing partner, we do not accept returns or exchanges for wrong sizes, buyers' remorse, or incorrect shipping addresses provided at checkout. Please carefully review our sizing charts available on each product page before placing your order.
Defects, Damaged, or Incorrect Items
We want you to love your purchase! If your order arrives damaged, defective, or with an incorrect item/print, we will gladly issue a free replacement or a full refund.
To request a replacement or refund for a damaged or defective item:
- Contact us at saratogasnowschool@gmail.com within 14 days of delivery.
- Include your Order Number and clear photos showing the damaged area, defective print, or incorrect item.
- Once verified, we will immediately process a reprint or refund at no additional cost to you.
Packages Lost in Transit
If your tracking information shows that your package was lost in transit, please contact us within 30 days of the estimated delivery date. We will investigate the shipment and issue a replacement.
Note: We are not responsible for packages marked as "Delivered" by the carrier or lost due to an incorrect shipping address provided during checkout.
Refund Processing
If a refund is approved, it will be automatically processed back to your original payment method within 5–10 business days.